This Privacy Policy explains how Safe Clean LLC (“Safe Clean,” “we,” “us,” or “our”) may collect, use, disclose and protect information when you visit safeclean.services, request an estimate, or communicate with us about property services.
1. Information you choose to provide
When you call, text, email or use the website form to prepare an email, you may provide your name, phone number, email address, service address or ZIP code, preferred timing, project description, photographs and other details needed to understand the requested work. If another person’s information appears in a photo or document, make sure you are authorized to share it.
Please do not submit Social Security numbers, payment-card information, medical records, account passwords, government identification numbers or other sensitive personal information through a quote form or ordinary email.
2. Information collected automatically
Our website host, security provider or analytics tools may automatically receive technical information such as IP address, browser and device type, pages visited, referring page, approximate location derived from IP address, and the date and time of a request. These systems may use cookies, logs or similar technologies for site operation, security, measurement and troubleshooting.
The specific tools used on the website may change. Where required, we will provide an appropriate cookie or consent notice when nonessential tracking is enabled.
3. How we use information
We may use information to:
- respond to questions and estimate requests;
- evaluate project size, materials, access and scheduling;
- provide, coordinate and document approved services;
- communicate about appointments, changes, invoices or follow-up;
- operate, secure, maintain and improve the website;
- comply with legal, insurance, safety and recordkeeping obligations; and
- protect customers, workers, property and our legal rights.
4. Calls, texts and email
If you provide contact information, we may use it to respond to your request and communicate about the related service. Message and data rates may apply to text messages. You may ask us to stop nonessential text or email communications, but we may still send communications needed for an active transaction or required by law.
5. How information may be shared
We may share information with service providers that support website hosting, forms, email, scheduling, communications, payments, accounting, disposal coordination, insurance or other business functions. We may also disclose information when reasonably necessary to follow the law, respond to legal process, prevent harm, investigate suspected fraud, protect rights or complete a business transfer.
We do not sell personal information for money. We do not disclose project photos for public marketing without appropriate permission.
6. Form and email limitations
The website quote form prepares an email draft on your device. The site does not store or send the details you enter into that form; you must review the draft, attach any photos and tap Send in your email app. Direct email, text and telephone links are also provided. Internet transmission and ordinary email are not guaranteed to be completely secure. For a time-sensitive request, call us to confirm receipt.
7. Retention
We keep information for as long as reasonably needed for the purposes described above, including responding to inquiries, completing services, maintaining business records, resolving disputes and meeting legal or insurance obligations. Retention periods vary based on the type of record and whether a customer relationship or claim is active.
8. Security
We use reasonable administrative, technical and physical safeguards appropriate to the information we handle. No website, storage system or transmission method can be guaranteed completely secure. If you believe information sent to us has been compromised, contact us promptly.
9. Your choices and rights
You may ask to review, correct or delete personal information we maintain about you, subject to identity verification and legal or operational exceptions. You can also ask questions about how information was used. Privacy rights differ by jurisdiction, and we will respond as required by applicable law.
10. Third-party sites
Our website may link to maps, social networks, review platforms or other third-party services. Their privacy practices are governed by their own policies, not this one. A link does not mean we control or endorse every aspect of the third-party service.
11. Children’s privacy
This website is intended for adults seeking property services and is not directed to children under 13. We do not knowingly collect personal information from children through the website.
12. Changes to this policy
We may update this policy as our website, services or legal obligations change. The “Last updated” date identifies the current version. Material changes will be posted on this page.
13. Contact us
Questions or privacy requests can be sent to brandon@safeclean.services or made by calling (401) 227-7334. Safe Clean is a service-area business and does not receive customers at a storefront.